Frequently Asked Questions
How much is the Initial Consultation?
Should I bring anything with me to the consultation?
We ask that you upload into your personal portal or bring any pertinent medical records, supplements, medication and lab test results with you. If you are not the financial decision maker, we ask that you bring your significant other with you to the consultation.
How long should I expect the consultation to last?
Expect the consultation to last for 60 minutes. If you are a good candidate for our care we will go over the test kits and some paperwork to get you started. This will be an additional 15-30 minutes. We value your time and do our best to provide a timely service.
Does your office take insurance for Functional Medicine Services
We do not accept insurance or Medicare for our consulting services. Your case requires special attention and time that is not covered by insurance companies.
Does your office offer single lab tests or a-la-cart testing?
We do not offer a-la-carte testing since this goes against the paradigm of functional medicine. If we are going to address the root cause of your health issues, we will need to take a more comprehensive approach. We only work with patients on a case management basis in one of our programs.
Is my lab testing covered by health insurance?
This depends on your insurance. Often insurance companies will pay a portion of Functional medicine lab testing. We will always let you know the expected price before you get the test.
What forms of payment do you accept?
We accept credit and debit cards. You will upload your card into our portal upon registration. The initial consult is charged at time of booking in order to save your appointment and is non-refundable.
Do you offer financing services?
Yes, please discuss with us at your appointment.
Can I use my HSA or FSA account?
Yes. Please check with your HR department to be sure.
What are your office hours?
Our office hours are M, Tu, Th, Fr 9am-5pm. We are closed Wednesdays and weekends.
Will I see other practitioners?
Yes, you will work with a team of experts to help you accomplish your health goals. These may include a nurse practitioner and lifestyle coach.
Does your office accept patients that live in other cities/countries?
Yes, however we require that every person be seen in person once at the initial consult.
Do I qualify for the Sastun Essentials program?
This program is for anyone looking to optimize their health. The only time somebody is not qualified is if their health is too far gone or their condition requires urgent medical attention. If a client is not motiviated, engaged and willing to take the steps necessary to get healthy they would not be a good candidate.
How much should I budget for functional lab testing costs?
By joining our essentials program you have access to direct pricing on lab test kits, which ensure you pay the lowest price possible. On average you should budget between $500-$1500 for functional labs
What are the costs of supplements?
Often during your program we will recomend supplements. The supplements we recomend are only the highest quality and GMP-certified. Often you will need to budget $200-300/month for a period of time as we help you bring your body back to balance so that it can heal.
Can my appointment be done over the phone or Skype?
We do have remote visits available with the Zoom video conferencing app. We can also conduct appointments by phone if the internet service doesn't permit for an online video call.
What will my next couple of appointments be after the initial consultation?
How does the lab testing work?
The lab testing is typically done at home. In some instances you might have to get blood work done. We will schedule that through our clinic or will direct you to the QUEST lab to do that. You will get instructions in more detail on how to do the test kits and the kits come with clear instructions as well. Payment is made directly to the lab to ensure that you have the lowest price possible.
What happens at the end of your essentials program?
At the conclusion of your successful program, continuing care options are available.